I started taking my old Prius to them years ago, and now I take my Ford C-Max Hybrid. They are extremely nice and polite. Ronnie is extremely competent. He ran a dealership service department, and took all that knowledge and talent to open a shop. They are top level guys with plenty experience to back it up. I had an odd noise, and they were willing to take time and every effort to figure it out; not even the Ford dealership could figure it out. I highly recommend them; make sure to ask for Ronnie.